Privacy Policy

Last updated: March 2026

1. Who We Are

UK Blinds Plymouth Ltd ("we", "us", "our") is a window blinds supply and fitting business based in Plymouth. We are the data controller for the personal information we collect from you.

Contact details:
Email: info@ukblindsplymouth.co.uk
Phone: 07765 033470
Areas served: Plymouth and surrounding areas

2. What Information We Collect

When you make a booking enquiry or contact us through our website, we may collect the following personal information:

• Name (first and last)
• Email address
• Phone number
• Home address (including postcode)
• Details about your property (room type, number of windows, blind type)
• Any notes or special requirements you provide
• Preferred appointment date and time

3. How We Use Your Information

We use the information you provide solely to:

• Process and manage your booking enquiry or appointment
• Contact you to confirm, reschedule or follow up on your booking
• Send you a booking confirmation email
• Provide you with the services you have requested

We do not use your personal data for marketing purposes, and we will never sell or share your data with third parties for their own marketing.

4. Our Legal Basis for Processing

We process your personal data on the basis of contract (Article 6(1)(b) UK GDPR) — it is necessary for us to process your information in order to respond to your enquiry and fulfil any booking you make with us.

For any optional communications beyond fulfilling your booking, we rely on legitimate interests (Article 6(1)(f) UK GDPR), which we balance against your rights and interests.

5. Cookies

Our website uses cookies. A cookie is a small text file stored on your device. We use:

• Essential cookies — required for the website to function correctly (e.g. remembering your cookie preference). These are set regardless of your consent choice.
• Analytics cookies — only set if you choose "Accept all". These help us understand how visitors use the site so we can improve it.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site, which will show the consent banner again.

6. How Long We Keep Your Data

We retain booking and enquiry records for up to 3 years from the date of your last interaction with us, after which they are securely deleted. This period allows us to deal with any follow-up queries and meet our legitimate business needs.

7. Who We Share Your Data With

We do not sell, rent or share your personal data with third parties, except where necessary to provide our service or comply with the law. We may share data with:

• Email service providers — solely to send your booking confirmation email
• Hosting providers — our website and data are hosted on secure servers in accordance with UK/EU data protection standards
• Law enforcement or regulators — if we are required to do so by law

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data ("right to be forgotten")
• Right to restriction — you can ask us to limit how we use your data
• Right to object — you can object to processing based on legitimate interests
• Right to data portability — you can request your data in a machine-readable format

To exercise any of these rights, please contact us at info@ukblindsplymouth.co.uk. We will respond within one month.

9. How to Complain

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Website: ico.org.uk
Phone: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.